The company Comercializadora European Fashion, S.L.U., tax registration nº B-52523958, registered in the Commercial Register of Asturies. Company permanent address at Marco Polo, 51, Pol. Ind. de Roces, 4, Zip code 33211 -.. Gijón, e-mail address: firstname.lastname@example.org (from now on SELLER PERMANENT ADDRESS). Any purchase of a product present in the web online shop (from now on SELLER SITE) requires previous enquiry and acceptation of these sales terms and conditions. Any purchase and ordering from this website implies that you have read and accepted these conditions of sale.
These general conditions are intended to define rights and obligations of both parties for the online sale of products proposed by the seller to the consumer.
Current information will be provided to the E-mail address indicated by the buyer, after receiving the order notification.
Confirmation and a proof of payment
The records stored in the SELLER´S company systems, in appropriate conditions of safety, are considered as a proof of communication, orders and payments between the parties. Reliably and permanently stored purchase orders and invoices can be used as proof of purchase.
Great effort has been made to ensure the accuracy of the information present on the SELLER´S SITE or its suppliers´, however it is not responsible for the consequences, incidents and damage resulting from the electronic transmission or the accuracy of the information transmitted, even if the seller is aware of the possibility of such damages. The product and manufacturer´s names and brands are used only for identification purposes. All photos, descriptions and prices are not contractual.
Period of validity of offers and prices
Special offers, promotions or discounts will be valid until the indicated date or until the indicated stock is sold out. The same applies for the prices indicated on the website at the time of its visit.
Transport costs and delivery terms
TThe products are delivered to the address indicated by the buyer in the order form and only in the geographical destinations specified in the delivery methods. All products are shipped in perfect condition. The customer must notify the logistics company (or the postman) if any trace of impact (holes, traces of crushing, etc.) in the package, and where appropriate, reject the package. An identical product will be shipped free of charge. Changing a product damaged during the transport, without a notice issued during the reception of the package, such product change will be taken into account. Just as in any other shipment there may be a delay in the delivery or a loss of a package. In this case, the logistics company will be contacted to initiate an investigation. All necessary efforts will be made, during the time necessary for the investigation, in order to find the package. In such case, the seller will be reimbursed by the logistics company and a new identical package will be delivered without further costs. For our part, we refuse liability related to changes in delivery terms caused by the logistics company, especially in case of loss of products, weather conditions or strikes.
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Delivery problems caused by a logistics company
The consumer must inform the seller, the same day of the delivery or the latest one work day after the delivery, if any claim due to an error in the delivery term and / or non-conformity of goods in kind or in quality with respect to the information provided in the order form. After this period, all claims will be denied. The claim shall be directed to the SELLER´S ADDRESS. The consumer must send a copy of the letter to the address of the seller. Otherwise there will be no change made.
The consumer must inform the seller the same day of the delivery or the latest one work day after the delivery, if any claim due to an error of delivery and / or non-conformity of goods in kind or in quality with respect to the information provided in the order form. After this period, all claims will be denied. The claim will be directed to SELLER´S ADDRESS. Any claim not made according to the rules defined herein described will be responsably reviewed by the SELLER. Any claims made according to the terms mentioned above and after the prescribed period, will not be considered and Seller shall not be liable with respect to the consumer. In case of error in the delivery any product for exchanging or refund must be returned to the SELLER with all elements of the order and in its original packaging and in perfect condition to the address of the SELLER. Shipping costs are covered by the SELLER, unless it is proved that the product does not match with the original declaration made by the consumer.
The provisions of these conditions cannot deprive the consumer from the legal guarantee obligating the professional seller to provide a guarantee against any defect of a sold product. The consumer is expressly informed that the SELLER is not the manufacturer of the products presented in the SELLER´S SITE and the SELLER is not liable for defective products. Consequently, in case of any harm to a person or a product defect, only the responsibility of the manufacturer will be requested by the consumer, with respect to the information on the product packaging. The warranty period is one year (1 year). All products repaired or modified by the customer or by any other different from those selected by the SELLER´S supplier company are excluded from the guarantee. The guarantee may be extended if specified by the warehouse and provided on the website, the workshop section.
The withdrawal period given by the law to the Customer in the case of purchase of goods is fourteen (14) working days from the date of the order receipt. During this period the Customer may return, on its behalf and without penalty, the Products that do not suit him. In such case the customer can choose between the reimbursement of the amount paid in exchange for the return of the products, or an exchange of the ordered products. It is understood that the Products returned by the Customer, at his expenses, must be in good conditions, such as when delivered by the SELLER. Will be taken into account only devolutions and refunds of the products returned complete, in its original packaging and in its original conditions. No returns will be accepted unless our customer service at E-mail address (email@example.com) is previously contacted and a package return number provided. Any package returned without a return number (DMA - Return of Authorized Material) will be rejected. In the absence of this agreement the SELLER rejects the receipt of any product with an incomplete DMA number or without a DMA return number. In any case, the costs and the risk of a package return is borne by the customer. Returns will be made to the SELLER´S ADDRESSS - The right of return does not apply when: - items returned incomplete, deteriorated, damaged by the customer or dirty will not be let down, or a value of the refund decreased. Once the package is registered by our services, reimbursement shall be made.
The use of trademarks of this site is strictly prohibited.
Neither Party shall be liable for the total or partial failure or a delay in fulfilling of its obligations under this contract caused by external causes outside its control (Force Majeure). It is considered that within the Force Majeure is included without limitation: war, riots, insurrection, severe disruptions in Internet security, technical failures, unauthorized access and / or intrusion into the servers of the Website, strikes of all kinds and telephone or computer failures. If one of the parties mentions a Force Majeure, it shall notify the other Party within ten working days about the event or the upcoming event of the case. The Parties agree to maintain communication in a timely manner, to jointly determine the terms and conditions to fulfil an order, if a Force Majeure Event were to occur. After one (1) month of interruption due to a Force Majeure, the SELLER may decide to cancel the order/s, in which case it shall reimburse the Buyer, if the situation applies.
If one or more provisions of these Terms and Conditions is deemed or declared invalid according to the law, regulation or following a final ruling by a court with jurisdiction, the other provisions will retain their scope and an absolute validity.
If a party does not indicate that it cannot meet one or more of its obligations listed in these general conditions, it is obliged to fulfil such obligation.
These conditions shall be governed by Spanish law, which applies in matters not provided in this contract in matters of interpretation, validity and execution. In case of dispute or claim, the consumer will address the SELLER to find an amicable solution.
Confidentiality and Data Protection
In compliance with the provisions of Law 15/1999 of December 13th - Protection of Personal Data, the personal data provided by the Buyer will form a part of Seller's customer files, whose aim is to maintain the contractual relationship, control and management of sales and of related payments. The Seller shall treat such data with the utmost confidentiality, and agree not to use them for a purpose other than that for which they were collected, as well as storing them with appropriate measures to ensure their safety and avoid its alteration, loss, or unauthorized access. Seller agrees to keep professional secrecy regarding the aforementioned personal data, even after the contractual relationship has ended. Buyer authorizes the Seller to retain their data for a period of five years after the contractual provision. Buyer has the possibility to exercise their rights of access, rectification, cancellation and opposition by sending a written communication to the attention of the SELLER or through the website, section "Your Account".
Regulation of disputes
Any orders placed through the SELLER´S online shop form an agreement with the client, without limitations, with the SELLER´S conditions of sale. These conditions of online sale are subject to Spanish law. In case of any dispute, competence is assigned to the competent courts of the SELLER´S permanent address despite multiple defendants or a guarantee call.
Returns & Exchanges
We've manufactured your garment with all the care and affection and applied intense quality controls. However if you have any problem with your garment or is not the right size you have 14 days from its reception to exchange it / return it completely free of charge.
To do this, fill out the contact form and we will contact you to set a date when a messenger picks up your garment, which must include the original labels and packaging.
Sending the form: You can fill in the online form and we will inform you by email as soon as we receive it. You can also send this form by email, fax or certified post mail, with your signature and the date of shipment (post mail, email or fax certified date).
Returns: You have a maximum of 14 days after sending your request to send the products you want to return. Products must be returned in their original condition, including the packaging.
Reimbursement: Reimbursement will be made within 14 days after the receipt of the products in their original state.